Half your week is work
a system should be doing.
Layered builds AI systems that answer the questions, chase the admin, and keep the knowledge — so your team can do the work only they can do. Based in Kendal. Working with businesses anywhere.
Sound familiar?
Most businesses we talk to aren't looking for "AI". They're looking for a way out of the same four frustrations.
Drowning in repetitive admin
Every week disappears into copying data between spreadsheets, formatting the same reports, chasing the same paperwork. It isn't skilled work — it just has to be done.
- We build workflow automations that do it for you — accurately, instantly, every time.
The knowledge lives in someone's head
New starters shadow whoever's free. Standards drift. And when your most experienced person is off, everyone else waits — or guesses.
- We build knowledge platforms trained on your own documents — every answer instant, accurate, and cited.
Leads slip through the cracks
Enquiries land at 9pm and get answered at lunchtime. Follow-ups get forgotten. Every slow reply is a customer who called someone else. And if they never found you at all, the problem starts a step earlier — that's our get-found layer.
- We build assistants that answer instantly, capture the details, and book the work — day and night.
Your tools don't talk to each other
The calendar doesn't know what the spreadsheet knows. Nothing quite matches, and someone spends every Friday reconciling it all by hand.
- We build bespoke ops platforms — one system, one source of truth, built around how you actually work.
What we build to fix it.
Four kinds of system, matched to the four frustrations — every one built around your business: your documents, your tools, your way of working.
Workflow automations
Background systems that handle the repeatable work — categorising, drafting, summarising, moving data — without a human in the loop.
- Enquiry and paperwork triage
- Reports drafted and formatted automatically
- Data moved between systems, not re-typed
- Runs around the clock, never forgets a step
Knowledge platforms
Your SOPs, policies and know-how turned into an assistant that answers instantly — with citations, and "I don't know" when your sources don't say.
- Trained on your own documents, nothing invented
- Every answer cited back to the source
- Training, quizzes and sign-off built in
- In production at The Gilpin Hotel across 8 departments
Assistants & enquiry handling
Customer-facing AI that answers questions, captures leads and books work in your own voice — at 9pm on a Sunday as reliably as 9am on a Monday.
- Answers grounded in your real prices and policies
- Captures the details a missed call loses
- Hands over to a human the moment it should
- Embedded wherever your customers already are
Bespoke ops platforms
When the spreadsheets stop scaling: one system for the whole operation — tasks, records, schedules — with an AI that knows your business inside out.
- One source of truth instead of five almost-matching ones
- Built around your workflow, not a template's
- AI assistant grounded in your own operational data
- Grows with the business instead of fighting it
And yes — websites too.
When the solution needs a front door, we build that too: fast, found on Google, and wired into the system behind it. It's just never the point — the point is the problem it solves.
- Hosting, SSL, domains and backups — all looked after
- Search visibility built in, not bolted on
Problems we've solved.
Plato — AI training for The Gilpin Hotel & Lake House
A five-star Lake District hotel needed every staff member, across eight departments, answered instantly and accurately. We built two apps on one knowledge base: a staff-facing assistant trained on Gilpin's own SOPs, and the admin tool where department heads author and govern the source material. Live in production.
Boat HQ
A complete operations platform for live-aboard yacht owners — maintenance, voyages, manuals, crew and inventory in one system, with an AI assistant grounded in the boat's own documentation. In development.
Problems first. Technology second.
We're not a faceless agency selling AI because it's fashionable. We build systems that earn their keep — and we're honest when one wouldn't.
Work With UsWe tell you when AI isn't worth it
Every project starts with a free scoping call that ends in an honest verdict — including "don't build this". If a £30 off-the-shelf tool solves your problem, we'll point you at it.
We run these systems ourselves
We're not reselling someone else's widget. The platforms we build are our own engineering, running in production every day — including at a five-star Lake District hotel.
Small, personal, accountable
You deal directly with the person building your system — no account managers, no handoffs, no ticket queues. Questions get answers, not reference numbers.
Rooted in Cumbria, not bounded by it
We live and work in Kendal and know what local businesses are up against. But systems travel — we work with businesses wherever they are.
Simple from first call to running system.
Four clear steps, complete transparency throughout. No surprises, no disappearing acts, no jargon.
Tell us what's eating your time.
Describe the frustration — the admin, the questions, the chasing — in your own words. We'll come back with a plain-English answer and a clear price, usually within 24 hours.
Or reach us directly
Free consultation, no commitment. We'll talk through your project, understand what you need, and send a quote if you'd like one. No jargon, no pressure.